Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Use of this website implies agreement to all terms and conditions outlined in the following terms of service:
PLEASE NOTE. This is a custom made product. As with any custom product, we highly recommend ordering a sample prior to placing your main order. Due to the custom nature of our products, orders cannot be returned or refunded if they arrive and are not what you intended.
Obvious facts, but worth repeating:
*Finished end panels are ALWAYS required to cover the exposed sides of all cabinets sold on our website. Our cabinets do not have integrated finished end panels, so you are going to see screw/construction holes, interior maple finish, etc, unless covered with a separate finished end panel (ordered separately from the cabinet).
**We do not include the knobs and pulls with any of our cabinets, nor do we drill the doors and drawer fronts for knobs or handles. Obtain those locally and drill on site as needed.
***We include all cabinet assembly screws needed to build the cabinets as ordered. We do not include screws for cabinet installation (i.e. screws that attach the cabinets to the wall studs).
****Samples sold on this website represent a close match to what you will receive as a final finished product (they are sprayed and finished in the exact same process). Paints and stains are sprayed by hand which may result in slight variations in color/texture of the product from one batch to another. We do our best to maintain strict color/texture matching, but we do not guarantee an exact match from one piece/batch to another.
Payment for custom cabinet orders must be made when the order is placed via https://www.diycabinets.ca. In most cases we will authorize the credit card when you place the order, then charge the credit card for the full amount once the order has entered production. Payment terms are non negotiable and are subject to change without notice. DIY Cabinets & CNC Woodworking sells a fully custom made cabinet product that cannot be recycled nor re-sold to another customer once production starts (i.e. once we starting cutting the order, we cannot make changes or re-sell already manufacture cabinets).
Orders can be canceled within 3 days of the order being submitted. Cancellation requests must be emailed to firstname.lastname@example.org. Cancellation requests via phone will not be accepted. After 3 days, the order cannot be canceled for any reason.
Changes to orders:
Changes can be made to existing orders at the discretion of DIY Cabinets & CNC Woodworking within 3 business days of the order being submitted. Requests for changes must be submitted via email. Phone changes will not be accepted. If changes are approved and made to an existing order, a new order confirmation will be emailed to the customer for documentation of the change. Changes to orders are not considered complete unless the customer has this new order confirmation.
DIY Cabinets & CNC Woodworking strives for the quickest turnaround time possible by processing and cutting your order almost immediately after it has been submitted. Once the order has been processed and batched, the order cannot be modified, canceled, or added to. This includes combining newer orders with older orders to conserve on shipping cost.
DIY Cabinets & CNC Woodworking does not accept returns on custom cabinets due to customer errors (i.e. you get exactly what was ordered).
Refunds are not available for custom made products.
In rare circumstances, DIY Cabinets & CNC Woodworking will accept returns of products due to a defect/error in production (i.e. wrong size, wrong wood type, etc). Product must be mailed/returned in original condition to quality for refund. *DIY Cabinets & CNC Woodworking reserves the right to deny any and all return requests. **Shipping the product back to DIY Cabinets & CNC Woodworking would be the sole financial responsibility of the customer.
Damage in Shipping:
Please contact DIY Cabinets & CNC Woodworking if your product arrives damaged. We will work with you to provide a replacement product or repair the existing product in a timely manner. DIY Cabinets & CNC Woodworking is not responsible for costs/delays associated with missing or damaged products.
For damage to wood products like doors, drawer boxes, etc, please see our warranty section for more information.
*Damage/de-lamination/defects to unseen items is not covered under warranty. This would include back of the cabinet backs, undersides of drawer boxes, back of cabinet case parts that are hidden after the cabinets are installed.
Shortages or Discrepancies:
Please email DIY Cabinets & CNC Woodworking if there are any shortages in your order. Replacements will be produced and shipped in a timely manner. Replacements are shipped via standard ground shipping. DIY Cabinets & CNC Woodworking is not responsible for costs/delays associated with missing or damaged products or for unplanned errors made in production, beyond the replacements themselves under the terms of this warranty.
Mistakes may happen from time to time. Whether a cabinet door is drilled the wrong side for the knobs and pulls, or a simple measuring error requiring a new cabinet to be made. DIY Cabinets & CNC Woodworking will help correct all errors in a timely manner. Please email customer service as we would be more than happy to help.
Large Freight Orders:
Most orders over $2000 will be shipped out via freight on single or multiple pallets. Pallets may be encased in a boxed pallet for protection during delivery. The freight carrier will be instructed to call and schedule an appointment for dropping off the order at a convenient time for the customer. When large freight orders are delivered to residential addresses, a lift gate service is required in order to unload the pallet from the delivery truck. The freight and lift gate charges are included in the shipping charge quoted by DIY Cabinets & CNC Woodworking at checkout. The shipment will be taken off the truck and left on a driveway within 10 feet of the rear of the truck. Once the shipment is delivered, it is the responsibility of the customer to protect the order from weather and other things that may damage the contents (heat, cold, water, blunt force, etc).
Please inspect the shipment for damage prior to accepting delivery of the shipment. If the order looks damaged, please take some pictures immediately. This will help us with the claim process is a part is damaged. Damaged parts will be replaced by DIY Cabinets & CNC Woodworking in a timely manner. DIY Cabinets & CNC Woodworking is not responsible for costs/delays associated with missing or damaged products.
*Empty pallets and packaging materials such as plywood, cardboard, and foam are to be discarded by the customer at the customer’s expense.
*In some cases additional charges may apply due to an inaccessible delivery address, island/rural deliveries (where there is no road to the delivery address), rural, multi-level apartment/condo buildings, deliveries to the city of New York, and various other obstacles. The customer will be responsible for coordinating and paying for additional services required to deliver the order.
Lifetime Limited Warranty:
DIY Cabinets & CNC Woodworking has been making cabinets since 1978. Many of our cabinets are still in use even after 40 years of some serious use and abuse. We rarely, if ever, see a cabinet fail after it has been installed (we test them by tossing them off the top of our building). That said, if after 20 years or so a drawer slide or hinge wears out, then send us an email and we will take care of shipping out a new set. Just be sure to send us a picture of your project so we can revel in the glory of a past project 🙂
10 Year Limited Warranty:
Cabinets manufactured by DIY Cabinets & CNC Woodworking are warranted to be free from defects in material and workmanship under normal use to the original consumer purchaser for a period of ten (10) years from the date of purchase. This warranty is not transferable to subsequent owners.
Exceptions to the limited warranty:
Doors, finished end panels, cabinet parts, etc over 24″ wide and/or 80″ tall are not warrantied against warping, or bowing. Doors that are warped at or less than 1/4″ will be considered acceptable and therefore not covered under this limited warranty. Drawer fronts over 42″ wide will not be covered under this limited warranty.
Most DIY Cabinets & CNC Woodworking cabinet doors have solid wood frames. These doors will perform well in a variety of conditions if properly stored, handled, and installed. All wood products are designed and intended for controlled interior applications only. Any solid wood product will respond adversely to extreme conditions–especially extremely low or high humidity conditions. Door joints are especially subject to movement under these extreme conditions. Gaps that may develop in door joints due to these conditions are not subject to replacement under this warranty. Please be aware that wood expands and contracts. With painted cabinetry, this natural process will create open joints in the painted finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinet industry. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacturer of painted all wood cabinets, and are not unique to DIY Cabinets & CNC Woodworking. Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines. Joint lines also may occur due to the repeated impacts from normal everyday use. An exposed open wood joint can be damaged from prolonged exposure to water or heavy moisture. Therefore, wipe off any excess moisture from cabinet surfaces as soon as possible.
All Paints, especially lighter colors, are susceptible to discoloration due to airborne particles such as cooking, grilling, tobacco smoke, fireplaces or candles. Prolonged exposure to natural or artificial light may alter the finish color. Moisture may also discolor the finish.
Some small issues may arise while assembling RTA cabinets. Examples include and are not limited to; Pre-drilled hole being slightly off, cabinet part alignment issues, dados not being routed deep enough, or too wide, small blemishes in the natural wood, etc. Customer is expected to make a reasonable attempt to correct small issues on-site. DIY Cabinets & CNC Woodworking will not issue replacements if we feel the parts can be reasonably re-used, modified on site, or otherwise fixed by the customer with minimal effort. Ultimately, this policy will be activated if a customer requests frivolous remakes.
Cabinet case defects/wood defects/damage
Cabinet cases are maple plywood with a UV baked-on clear finish. Case material is a real wood veneer, blemishes are to expected. Natural traits such as; mineral streaks (black/discolored streaks in the natural veneer), pitting, streaking, scratches under finish, finish build-up, etc, are not covered under warranty for replacement. Damage to the backside/exterior/non-seen areas of the cabinet case is not covered under warranty (i.e. the damage would be hidden after install (use a finished end panel to cover exposed cabinet sides, as is our standard). As always, we recommend ordering a sample cabinet (we keep these in stock for immediate shipping) prior to placing your main order.
Edge banding on the pre-finished maple plywood cases is made from the same material and finish as the cabinet doors (painted doors will have a color and sheen matched PVC edge banding for durability reasons). Color and/or grain will be close, but we do not guarantee a match between the cabinet doors and edge banding. Color variation between your doors and edge banding is common and to be expected especially on photo-sensitive woods such as cherry, walnut, and sapele, as the rolls of banding are older than the freshly milled cabinet doors. As well, painted doors may have some color/sheen variation between the “PVC” edge banding and the “painted” cabinet doors.
Damage to cabinets parts are covered under warranty so long as the damage would be seen once the cabinet has been installed. Damage to cabinet parts would be as follows:
*Defects larger than 1″ in length or diameter will qualify for warranty/replacement
Doors, drawer fronts, and drawer box paint defects/wood defects/damage
Painted and finished products are hand sprayed/painted. As this is a real wood/living product and sprayed by hand, some slight blemishes are to expected. End grains (top and bottom of the doors/drawer fronts where the stiles end) will have a different texture than the face of the cabinet doors after paint/finish has been applied. As always, we recommend ordering a sample door prior to placing your main order.
To qualify for warranty replacement we classify defects in the following manner:
Defect- defined as any damage, heavy wood grain, knot, blemish, scratch, lack of finish, pit, hole, rub mark, discoloration, sheen variance, gouge, lump, paint chip, raised area, indent, etc.
End grain- defined as the grain of wood seen when it is cut across the growth rings. Typically visible on the top and bottoms of the cabinet doors/drawer fronts where the stiles end.
A grade- defined as the face of the cabinet door
Defects larger than 1/8″ in length or diameter will qualify for warranty/replacement.
B grade- defined as the top, bottom, and sides of the cabinet doors
Defects larger than 1/4″ in length or diameter will qualify for warranty/replacement. Pitting and rough texture on the end grains will not be covered under warranty as this is considered a natural characteristic of the real wood construction of the cabinet doors
C grade- defined as the back sides of cabinet doors and all exposed sides of drawer box like products
Defects larger than 1/2″ in length or diameter will qualify for warranty/replacement
D grade- non exposed sides of drawer box like products (i.e. underside, this area is never seen in typical drawer box installations)
No defect of any size will qualify for warranty/replacement
Exceptions to Warranty Replacements
1. DIY Cabinets & CNC Woodworking reserves the right approve or deny warranty/damage claims in all cases.
2. Cabinet case interior is real maple veneer coated with a baked on UV natural finish. Mineral streaks, knots, discoloration, etc of the maple veneer are common and not covered under warranty.
3. Painted and finished products are hand sprayed/painted. As this is a real wood product and sprayed by hand, some slight blemishes are to expected. End grains (top and bottom of the doors/drawer fronts where the stiles end) will have a different texture than the face of the cabinet doors after paint/finish has been applied.
4. Seams and slight joint separation can and will develop over time on the frame of the door where the stiles and rails meet. This is common with a solid wood painted 5 piece door and not considered a defect.
5. Structural pin nail head on the backsides of the cabinets doors are not covered under warranty. Pin nails are used to keep the center panel stable and centered. Panels can shift in transit. Panel shifting is not considered a defect. Panel can be easily shifted back into place, on site, by the customer, with a bit of force/adjustment. Contact customer service for further instructions on center panel adjustments.
6. SLAB PLYWOOD DOORS- Slab plywood doors are real wood veneer over plywood with a “banded” edge. Edge banding is of a matching wood species. A banded edge door may have a rough seam that may show through the paint/stain when the door is finished. By selecting/ordering this door style you understand and agree to the fact that wood grain and small defects will show through the paint on the face of the door and the seam on the edges. These issues will not be covered under warranty as this is a real wood product and these issues have been disclaimed to you prior to ordering. We highly recommend ordering a full painted or stained door sample to view the quality and look first-hand prior to placing your main order.
In addition, due to the manner in which the veneered panels are cut from the panel stock, it is not possible to guarantee that the grain will be continuous from front to front on a single cabinet, or match up with the grain pattern on any adjacent cabinetry installed. In an effort to maintain efficiency and reduce waste, grain matching is not a service that we can offer, and mismatched grain patterns will not be grounds for replacement under warranty.
7. Replacement of standard cabinet parts with new parts of a different size due to installation or assembly issues will not be allowed.
8. Raised Panel Doors- Raised panels are made from strips of lumber (Glue-ups) glued together to create a single raised center panel. 2″ to 3″ wide planks are used to prevent warping, bowing, and cracking (i.e. the center raised panel will not be a single with wood plank). Wider glue ups are not available cabinet door construction.
As a courtesy to our valued customers, any door or drawer front may be returned to the factory within 1 year of purchase for repair or a new coat of paint or applicable finish. We will do our best to fix and respray the door to make it look new again at no charge to the customer. Shipping to DIY Cabinets & CNC Woodworking is to be paid for by the customer. Shipping the doors back to the customer is covered by DIY Cabinets & CNC Woodworking. Damage in transit is not covered under this offer, so please ensure the doors are wrapped properly to avoid potential issues 🙂
WARRANTY ON DRAWERS, DRAWER GUIDES AND HARDWARE:
All drawers manufactured by DIY Cabinets & CNC Woodworking are warranted to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home where installed. All drawer guides and hinges are warranted by the manufacturer to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home where installed. These warranties are not transferable to subsequent owners. DIY Cabinets & CNC Woodworking warranties apply only to product used in single-family, non-rental, non-commercial residences. This warranty does not cover damage from misuse, abuse, neglect, improper storage, defects caused by installation or storage or transportation, moisture or heat-related damage, normal wear and tear, or acts of God. Should defects in material or workmanship exist during this warranty period, DIY Cabinets & CNC Woodworking will elect at its discretion to either repair or replace free of charge the defective material or component, excluding labor costs.
This warranty covers only parts and materials supplied by DIY Cabinets & CNC Woodworking, and does not cover costs for removal or installation of counter tops, plumbing fixtures, appliances or related materials, or labor costs. Natural and environmental factors will affect cabinet products over time; therefore, DIY Cabinets & CNC Woodworking cannot be held responsible for replacement product that may not exactly color-match installed product. DIY Cabinets & CNC Woodworking periodically updates and makes changes to its product line and specifications. If a warranty claim is filed against obsolete or changed product, DIY Cabinets & CNC Woodworking will replace the part(s) under warranty with a new part of the same style or with a similar style currently offered. DIY Cabinets & CNC Woodworking cannot be held responsible for replacement product that may not exactly match installed product.
THIS WARRANTY IS THE EXCLUSIVE WARRANTY OF DIY Cabinets & CNC Woodworking DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To submit a warranty claim, the original consumer purchaser must contact DIY Cabinets & CNC Woodworking.
A copy of the original dated order confirmation (sent to you via email when you placed the order) must be presented as proof of purchase. If additional assistance is needed, please email: email@example.com
Customer is responsible for all shipping costs if seller is not at fault. For any other questions regarding shipping and returns please contact DIY Cabinets & CNC Woodworking.
DIY Cabinets & CNC Woodworking
1308 Rymal Road East
Canada L8W 3N1